Documents required to Make a Complaint
In Email related Complaints
A written Complaint explaining the complete incidence
Copy of the alleged Email
Email should be taken from the original reciever. Copy of the forwarded email should be avoided
Full Header of the alleged Email
Copy of email and header should be in both hard & soft forms
Soft copy should be given in a CD-R only
How to view Full Header of Email
In Social Media related Complaints
Copy/screenshot of alleged contents/profile
Screenshot copy of URL of alleged contents
Contents should be in both hard & soft forms
Soft copy should be given in CD-R only
How to view URL
In Mobile Apps related complaints
screenshot of the malicious app and the location from where it downloaded.
Bank statement from the victim’s account if any transactions made.
soft copy of all above mentioned documents in soft form
In Business Email Compromise complaints
Brief description of the incident, and consider providing the following financial information:
1. Originating Name
2. Originating Location
3. Originating Bank Name
4. Originating Bank Account Number
5. Recipient Name
6. Recipient Bank Name
7. Recipient Bank Account Number
8. Recipient Bank Location (if available)
9. Intermediary Bank Name (if available)
10. SWIFT Number
11. Date
12. Amount of Transaction
13. Additional Information (if available) - including “FFC”- For Further Credit; “FAV” – In Favor Of
In Data Theft complaints
Copy of data which has been stolen
Copyright certificate for the data in question.
Details of suspected employee who took the data from company.
Following documents related to suspected employee:
Appointment letter
Non-disclosure agreement if any
List of duty assigned.
List of gadgets assigned to the suspected.
List of clients with whom the suspect is in touch.
Proof of selling of your copyright data to any client.
Devices used by the suspect while working with the company, if any.
In Ransomware complaints
EMail id /phone number or any other means of communication through which ransom has been demanded.
If malware was sent in the attachment of the mail. Screen shots of the mail with full header of first receiver
should be provided.
In Net banking/ATM Complaints
Bank statement from the concerned bank of last six months.
Copy of SMSs received related to the alleged transactions.
Copy of your ID proof and address proof as shown in the bank records.
In Fake call frauds
Bank statement from the concerned bank of last six months.
Make a copy of SMSs received related to the alleged transactions.
Copy of your ID proof and address proof as shown in the bank records.
In Lottery scams Complaints
Bank statement from the concerned bank of last six months.
Make a copy of SMSs received related to the alleged transactions.
Copy of your ID proof and address proof as shown in the bank records.
In Bitcoin related Complaints
Complete facts in brief about the incident.
Address of Bitcoin.
Amount of Bitcoin involved.
Address from/to whom purchase/sale of Bitcoins is done.
In Cheating related Complaints
Print out of the alleged email along with its full header of the email
Email should be taken from the original reciever. Copy of the forwarded email should be avoided
Bank statement from the victim’s account.
Details of the alleged transaction made.
Soft copy of all above mentioned documents.
In Online Transactions related Complaints
Bank statement from the concerned bank of last six months.
Make a copy of SMSs received related to the alleged transactions.
Copy of your ID proof and address proof as shown in the bank records.
